You can contact Minx Accents by emailing info@minxaccents.com — our customer service team is available to help with order inquiries, product questions, returns, and anything else you need. We recommend including your order number in your message for a faster response.
Yes, Minx Accents ships worldwide. Orders are fulfilled and delivered to international destinations, though shipping times and any applicable customs fees will vary, depending on your country.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
Yes, bulk orders are available at Minx Accents. If you're interested in ordering in larger quantities, whether for events, resale, or gifting, please reach out to us directly at info@minxaccents.com with your request, and our team will be happy to assist.
Minx Accents accepts all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. All transactions are processed securely at checkout.
Orders at Minx Accents are processed within 1–3 business days from the date of purchase, Monday through Friday. Once processed, your order ships the following business day. Please note that we do not ship on weekends, and processing may take additional time during holidays and peak sale seasons.
Delivery at Minx Accents typically takes 2–3 weeks from the time your order ships. Due to high demand, please allow the full window before reaching out about your shipment status. For international orders, customs processing in your country may add additional transit time
If you don't receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at info@minxaccents.com with your order number, and we'll resolve it promptly.
All prices are listed in US Dollars and do not include import duties or taxes. Depending on your country, customs fees may be assessed once your order arrives. These charges are determined by your local customs office and are the responsibility of the recipient. Minx Accents is not responsible for customs-related delays. For specific duty rates, contact your local customs authority before placing your order.
To return an item to Minx Accents, email us at info@minxaccents.com with your order number and the reason for your return. Our team will provide return instructions and confirm eligibility. Items can be returned for a full refund to your original payment method once received.
If your order arrives defective, incorrect, or damaged, contact us at info@minxaccents.com as soon as possible. Include your order number, a description of the issue, and clear photographs of the item and packaging. We'll review your case and work to resolve it as quickly as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is posted to your account.
